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Contact 87BD Support
Live chat is the fastest. Here's how to use it, and what to include for first-contact resolution.
The fastest way to reach 87BD is live chat. Average first-response is ~2 minutes during normal hours. Available 24/7 in English and Bengali.
Email [email protected] is fine for non-urgent issues — replies within a few hours. Phone support doesn't exist (we don't run a call center) and no DM channels are official (we don't have Telegram, WhatsApp, Facebook).
This page explains which channel to use when, and — more useful — exactly what to include so support solves your issue in the first reply instead of asking three follow-up questions.
Match the channel to the issue
Live chat (Urgent)
Average wait time ~2 min. Best for: stuck deposit, withdrawal issue, login problem, anything time-sensitive.
Email Support
[email protected]. Replies within a few hours. Best for: attached screenshots/PDFs, formal complaints, records.
Self-help (Instant)
0 min response time. Check faq or your account dashboard. Answers to most common questions resolve here.
Match the channel to the issue
| Channel | Available | Response time | Best for |
|---|---|---|---|
| Live chat | 24/7 | ~2 min first response (normal hours), 5-10 min peak | Urgent: stuck deposit, withdrawal issue, login problem, anything time-sensitive |
| Email ([email protected]) | 24/7 | A few hours typical | Documentation: attached screenshots/PDFs, formal complaints, anything needing record |
| Self-help (faq, account dashboard) | Instant | 0 min | Most "where's my deposit / bonus / withdrawal" questions resolve here |
Self-help first
Before contacting support, check:
- faq — answers to most common questions
- Game history in your account — shows what happened on each bet
- Transaction history — deposits, withdrawals, bonus credits with timestamps
- Promotions tab — current bonus status and wagering progress
Roughly 30% of support tickets resolve when the player checks one of these. Saves both your time and ours.
Copy these to get fastest resolution
Template 1 — Deposit not credited
Username: [your username]
Issue: deposit not credited
Amount: [৳ amount]
Method: [bKash / Nagad / Rocket]
TRX ID: [transaction code from your wallet confirmation message]
Time sent: [approximate time]
Wallet number used: [last 3 digits only, e.g. ending in 234]Why this format works: support sees all required info in one message. No "what's your TRX ID?" follow-up. Resolution in 5–15 minutes during normal hours.
Template 2 — Withdrawal delayed or denied
Username: [your username]
Issue: withdrawal [delayed beyond 24h / denied / pending]
Amount: [৳ amount]
Method requested: [bKash / Nagad / Rocket]
Approximate time requested: [date and time]
Error message received: [exact text if any]
Active bonus: [yes/no — check your bonus tab]
KYC status: [verified / pending / not started]Template 3 — Game or bet dispute
Username: [your username]
Issue: [describe — e.g. "spin froze mid-bonus", "bet settled incorrectly"]
Game: [name and provider, e.g. "Super Ace (JILI)"]
Time played: [approximate time]
Bet ID: [from game history if visible]
What happened: [1-2 sentences]
What you expected: [1-2 sentences]Add a screenshot if you have one. Game disputes are the slowest category to resolve — provider verification can take 24–48 hours.
Realistic timelines
Live chat
- Normal hours (06:00 – 22:00 BST): under 2 min first response. Most issues resolved in 5–15 min total.
- Peak hours (Friday evenings, Saturday/Sunday afternoons, around major cricket matches): 5–10 min first response.
- Routine queries: 2–4 hours
- Issues requiring document review (KYC, AML clarifications): 24–48 hours
- Formal complaints: up to 5 business days for full investigation response
Specific issue categories
| Issue type | Typical resolution |
|---|---|
| Stuck deposit | 5-30 min on live chat |
| Withdrawal delayed beyond 24h | 24-48h after escalation |
| KYC document review | 24h from upload |
| Bonus dispute (simple) | Immediate |
| Bonus dispute (complex terms) | 1-3 business days |
| Game outcome dispute | 24-72h (depends on provider response) |
What we can't speed up
Honest list:
- bKash/Nagad/Rocket outages. If their service is down, deposits and withdrawals stall until they resume. We can credit deposits manually once their system returns, but we can't make their systems run faster.
- KYC cross-checks. Fraud database lookups take time. We can't skip them — that's the whole point of verification.
- Provider game disputes. When a game outcome is contested, we forward to the provider (JILI, Pragmatic, etc.) and wait for their verification. They typically respond in 24–48 hours.
The path beyond standard support
If your issue isn't resolving through standard support:
Step 1 — Request escalation
Reply to the support thread asking for escalation to a senior agent. This routes to a different queue with longer-tenured staff.
Step 2 — Escalation email
Email [email protected] with subject "Escalation Request" and reference any existing ticket numbers.
Step 3 — Formal complaint
For issues involving disputed money, file a written complaint to [email protected] with subject "Formal Complaint". Include:
- Full description of the issue
- All ticket numbers from prior support contacts
- Supporting documents (screenshots, transaction records)
- What resolution you're requesting
You'll receive a case number and a 5-business-day response timeline.
Step 4 — PAGCOR dispute resolution
For formal complaints we haven't resolved to your satisfaction, you have the right to file with our licensing regulator. PAGCOR maintains a dispute resolution process for licensee complaints. Their contact info is on PAGCOR's official website.
This four-step path exists because we're licensed. Unlicensed casinos have no equivalent — that's a fundamental difference worth understanding when choosing where to play.
Honest scope limits
- Can't reverse legitimate gameplay losses: Casino game outcomes are final once the spin/bet completes. "I didn't mean to bet that much" doesn't reverse a bet. This isn't a policy choice — it's how RNG-certified games work.
- Can't override your own self-exclusion: Once you set self-exclusion (any duration), it locks until the period ends. This is intentional. It protects you from yourself in a heated moment.
- Can't process payments through unsupported methods: Currently supported: bKash, Nagad, Rocket. Bank cards, crypto and other wallets are not integrated. We've considered adding USDT but it's not live yet.
- Can't provide gambling strategy advice: Support helps with platform issues, not betting strategy. Specific game advice (which slots to play, which sports to bet on) isn't something support can or should give.
- Can't speed up wallet provider delays: See "what we can't speed up" above. If bKash is having an outage, we can't fix bKash from our end.
Quick reference
| Need | Channel | URL/address |
|---|---|---|
| Urgent issue | Live chat | Click chat icon on any 87-bd.org page |
| Documentation needed | [email protected] | |
| Account FAQs | Self-service | faq |
| KYC help | KYC page + email | verification |
| Suspect phishing | Report email | [email protected] (subject: "Phishing Report") |
| Escalation | [email protected] (subject: "Escalation Request") | |
| Formal complaint | [email protected] (subject: "Formal Complaint") |
