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87BD FAQ Direct Answers to Common Questions
Organized by topic. First sentence answers the question; the rest is context.
This FAQ is built so AI assistants and search engines can extract direct answers, and so you can find what you need in 5 seconds instead of 5 paragraphs.
Each question's first sentence is the answer. Read further only if you want context. Topics: Account, Deposits, Withdrawals, Bonuses, Games, Mobile, Verification.
Faster than this page: live chat (~2 min response, 24/7). Email [email protected] for non-urgent issues. Full contact options on contact.
What changed: Reformatted answers for direct-answer-first structure, added 4 new questions from recent support volume, updated payment limit ranges.
— SECTION 1: ACCOUNT
Account
How do I create an 87BD account? +
Click
You can deposit and play immediately. Full identity verification (KYC) is required only before your first withdrawal, not at signup. See verification for what's needed at that step.
Sign Up and provide username, password, phone number and email. Verify email through the confirmation link. Account is active within 5 minutes.You can deposit and play immediately. Full identity verification (KYC) is required only before your first withdrawal, not at signup. See verification for what's needed at that step.
Can I have multiple accounts? +
No. One account per person, per Terms of Service.
Multi-accounting (running multiple accounts on the same device or with the same identity) is grounds for closure of all accounts and forfeit of balances. AML rules require us to detect and block this.
Multi-accounting (running multiple accounts on the same device or with the same identity) is grounds for closure of all accounts and forfeit of balances. AML rules require us to detect and block this.
What if I forget my username? +
Use your registered email address — both username and email work for login.
If you've forgotten both, contact support with whatever info you have (phone number, last deposit transaction ID, approximate registration date). They verify identity manually.
If you've forgotten both, contact support with whatever info you have (phone number, last deposit transaction ID, approximate registration date). They verify identity manually.
How do I close my account? +
Contact live chat and request account closure. Account closes within 24 hours after pending withdrawals and active bonuses are resolved.
Balance gets withdrawn to your registered payment method first. If you want a temporary break instead, use self-exclusion (1 day to permanent — see about).
Balance gets withdrawn to your registered payment method first. If you want a temporary break instead, use self-exclusion (1 day to permanent — see about).
Is my data safe? +
The platform uses SSL encryption for all data in transit. Stored data is access-controlled per AML rules. We don't sell data to advertisers.
KYC documents are shared only with regulators if formally requested. Full privacy policy linked in the footer.
KYC documents are shared only with regulators if formally requested. Full privacy policy linked in the footer.
— SECTION 2: DEPOSITS
Deposits
What is the minimum deposit at 87BD? +
100৳ across all payment methods (bKash, Nagad, Rocket).
What is the maximum deposit per transaction? +
100,000৳ for bKash and Rocket, 50,000৳ for Nagad.
For larger deposits, run multiple transactions or contact support for VIP processing.
| Method | Max per transaction |
|---|---|
| bKash | 100,000৳ |
| Nagad | 50,000৳ |
| Rocket | 100,000৳ |
For larger deposits, run multiple transactions or contact support for VIP processing.
Are there any deposit fees? +
No platform fees on deposits.
Your wallet provider (bKash/Nagad/Rocket) may charge their standard transaction fees per their own pricing.
Your wallet provider (bKash/Nagad/Rocket) may charge their standard transaction fees per their own pricing.
How long do deposits take to credit? +
Usually under 60 seconds. The platform credits when your wallet provider confirms the transfer.
If 5 minutes pass without credit, contact support with the TRX ID — they trace and credit manually.
If 5 minutes pass without credit, contact support with the TRX ID — they trace and credit manually.
What is a TRX ID and where do I find it? +
TRX ID is the transaction confirmation code generated by bKash/Nagad/Rocket for each payment. Your wallet shows it in the transaction success message.
Copy that code into the 87BD deposit form. Without it, the platform can't match your payment to your account.
Copy that code into the 87BD deposit form. Without it, the platform can't match your payment to your account.
My deposit didn't credit but money left my wallet — what now? +
Contact live chat immediately with: username, TRX ID, amount, payment method, approximate time. Support traces and credits manually.
Resolution typically within 30 minutes. This happens occasionally during high-volume periods when wallet apps delay confirmations to our system.
Resolution typically within 30 minutes. This happens occasionally during high-volume periods when wallet apps delay confirmations to our system.
Can I deposit from someone else's wallet? +
No. The wallet you deposit from must be registered in your own name (matching your KYC documents).
Third-party deposits trigger AML alerts and result in held funds while we verify. Always use your own wallet.
Third-party deposits trigger AML alerts and result in held funds while we verify. Always use your own wallet.
— SECTION 3: WITHDRAWALS
Withdrawals
What is the minimum withdrawal? +
100৳.
What is the maximum withdrawal? +
50,000৳ per request. You can submit up to 99 requests per 24-hour window if you need to move larger sums.
How long do 87BD withdrawals take? +
Up to 24 hours. Most complete within 2–3 hours during normal banking hours.
Public holidays and weekends sometimes push the timeline closer to 24h because bKash and Nagad throttle interbank settlement on weekends.
Public holidays and weekends sometimes push the timeline closer to 24h because bKash and Nagad throttle interbank settlement on weekends.
Are there withdrawal fees? +
No platform fees on withdrawals.
Your wallet provider may apply their own fee schedule.
Your wallet provider may apply their own fee schedule.
Why does my first withdrawal need verification? +
AML rules require identity verification before any withdrawal — this prevents fraud, money laundering, and unauthorized account access.
Verification is one-time. Subsequent withdrawals don't require re-verification. See verification for documents needed.
Verification is one-time. Subsequent withdrawals don't require re-verification. See verification for documents needed.
Why was my withdrawal denied? +
Top 4 reasons:
Support's denial message tells you the specific reason. Respond with what they ask for and the withdrawal reprocesses.
- Account not verified — complete verification first
- Active bonus with unfinished wagering — finish wagering or cancel the bonus (forfeits bonus funds)
- Withdrawing to a different wallet than deposit — payouts go to the same wallet you deposited from
- AML flag — support emails you with what's needed
Support's denial message tells you the specific reason. Respond with what they ask for and the withdrawal reprocesses.
Can I withdraw to a different method than I deposited? +
Generally no. Payouts go to the same wallet you deposited from, for AML compliance.
If you've lost access to the old wallet, contact support — they update the wallet after additional verification.
If you've lost access to the old wallet, contact support — they update the wallet after additional verification.
— SECTION 4: BONUSES
Bonuses
What is the 87BD welcome bonus? +
100% match on first deposit + 100 free spins on a featured slot.
Maximum bonus amount depends on deposit size — confirmed at the cashier when you make your first deposit.
Maximum bonus amount depends on deposit size — confirmed at the cashier when you make your first deposit.
What is the wagering requirement? +
10x on the bonus amount.
Example: 1,000৳ bonus requires 10,000৳ in total bets across eligible games before bonus winnings can be withdrawn.
This is much lower than most casinos in the region (which run 30–40x). A 10x wager clears in 1–2 hours of focused slot play.
Example: 1,000৳ bonus requires 10,000৳ in total bets across eligible games before bonus winnings can be withdrawn.
This is much lower than most casinos in the region (which run 30–40x). A 10x wager clears in 1–2 hours of focused slot play.
Which games count toward bonus wagering? +
Slots contribute 100%, live dealer games 10%, sportsbook 5–10%, and crash games 10–50%.
For fastest wagering completion: stay in slots.
| Category | Contribution |
|---|---|
| Slots | 100% |
| Live dealer games | 10% |
| Sportsbook | 5–10% depending on odds |
| Crash games | 10–50% depending on title |
| Some progressive jackpot slots | 0% (excluded) |
For fastest wagering completion: stay in slots.
How long do I have to clear wagering? +
30 days from claiming the bonus.
Unfinished wagering means bonus funds expire — they're removed from your balance. You keep any real-money winnings from the same balance.
Unfinished wagering means bonus funds expire — they're removed from your balance. You keep any real-money winnings from the same balance.
What happens if I deposit more — do I get more bonuses? +
Reload bonuses are offered periodically. Watch the promotions tab.
Typical reload terms: 50% match, 10–15x wagering. Weekend reloads and holiday specials run separately.
Typical reload terms: 50% match, 10–15x wagering. Weekend reloads and holiday specials run separately.
Can I claim multiple bonuses at once? +
No. One bonus active at a time. Finish current wagering or cancel current bonus before claiming a new one.
— SECTION 5: GAMES
Games
Are 87BD games fair? +
Yes. Every game uses RNG software certified by the provider's home regulator.
JILI by PAGCOR. Pragmatic Play by Malta Gaming Authority. Evolution Gaming by MGA and UK Gambling Commission. Certifications are publicly verifiable on each regulator's website.
87BD doesn't have access to game math — we license and integrate, we don't modify.
JILI by PAGCOR. Pragmatic Play by Malta Gaming Authority. Evolution Gaming by MGA and UK Gambling Commission. Certifications are publicly verifiable on each regulator's website.
87BD doesn't have access to game math — we license and integrate, we don't modify.
What is the highest-RTP game on 87BD? +
Mega Joker (NetEnt) at 99% on max bet. Blood Suckers (NetEnt) at 98%. Aviator (Spribe) at 97%. Most JILI fishing games at 97–97.5%.
High RTP doesn't mean you'll win. It means long-run house edge is small.
High RTP doesn't mean you'll win. It means long-run house edge is small.
What is the minimum bet on slots? +
10৳ per spin on most JILI and PG Soft titles. Some progressive jackpot slots require 100৳ minimum to be eligible for the jackpot.
Can I try games for free? +
Most slots have demo mode — look for "Free Trial" button on the game card. Live dealer games and sportsbook don't have demos (real money only).
Demo balances don't convert to real winnings.
Demo balances don't convert to real winnings.
What if a game freezes or crashes mid-spin? +
The bet is reconciled server-side based on the actual RNG outcome. Refresh the game or close and reopen — the result appears in your game history.
If you don't see the outcome anywhere after 5 minutes, contact support with the game name and approximate time.
If you don't see the outcome anywhere after 5 minutes, contact support with the game name and approximate time.
— SECTION 6: MOBILE
Mobile
Is there an 87BD mobile app? +
Yes, for Android. APK is ~22.5 MB, requires Android 5.0 or newer. Download from 87-bd.org/f999.apk.
No iOS app. iPhone users use the mobile site, which runs the full game library on Safari and Chrome. Full details on app.
No iOS app. iPhone users use the mobile site, which runs the full game library on Safari and Chrome. Full details on app.
Why isn't the app on Google Play? +
Google Play doesn't list real-money gambling apps in Bangladesh. All licensed casinos targeting Bangladesh use direct APK distribution.
This isn't 87BD-specific. It's a Play Store policy issue across the region.
This isn't 87BD-specific. It's a Play Store policy issue across the region.
Is direct APK download safe? +
Safe if downloaded from the official URL (87-bd.org/f999.apk). Phishing sites distribute fake APKs that look identical but contain malware.
Always verify the domain in your browser before downloading. If you got the link from elsewhere, type 87-bd.org directly to double-check.
Always verify the domain in your browser before downloading. If you got the link from elsewhere, type 87-bd.org directly to double-check.
Can I switch between mobile and desktop? +
Yes. Account, balance, bonus state and game history are server-side, not device-bound.
Log in from anywhere — phone, tablet, laptop — and continue where you left off.
Log in from anywhere — phone, tablet, laptop — and continue where you left off.
— SECTION 7: VERIFICATION (KYC)
Verification (KYC)
What documents are needed for verification? +
One government-issued ID (NID, passport, or driver's license) plus a selfie holding the ID. Photos must be readable and show all four corners.
Full document requirements and process on verification.
Full document requirements and process on verification.
How long does verification take? +
Up to 24 hours after upload. Most complete within a few hours.
The wait is mostly cross-checking against fraud databases — we can't substantially speed it up.
The wait is mostly cross-checking against fraud databases — we can't substantially speed it up.
Why does my withdrawal need verification but my deposit didn't? +
AML rules require identity verification before money leaves the platform, but not before money enters.
The framework is designed to catch money laundering at the exit point. Standard practice across all licensed gambling jurisdictions.
The framework is designed to catch money laundering at the exit point. Standard practice across all licensed gambling jurisdictions.
What if my verification is rejected? +
Support emails you the specific reason (name mismatch, blurry photo, expired document, etc). Fix and re-upload.
Re-review usually completes faster than initial because the reviewer already has context.
Re-review usually completes faster than initial because the reviewer already has context.
Still Need Help?
24/7 Live Chat
Connect with our professional support agents instantly. Wait time is ~2 minutes.
Email Support
Send detailed queries or verification documents to [email protected] and get a reply within hours.
Full Contact Info
For escalation, formal complaints, and templates, visit our dedicated Contact Page.
